Why don't I see any bonuses in my cashier?
If you're not seeing any promotions in your cashier, it's possible that your account has been identified for one of a few reasons:
If you don't believe any of these apply to you, contact our Support Team via live chat or email.
- You have a duplicate account (as per our Terms and Conditions, only 1 account per household is permitted).
- You reside in a country that does not qualify for promotions.
- Your account is in good standing, but you have been classified as a skillful player, and therefore go beyond the "casual" player who requires promotions to help with a win - you don't!
If you don't believe any of these apply to you, contact our Support Team via live chat or email.
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