How can I make sure that my documents are not rejected?
To ensure a timely, smooth verification experience, please follow these tips:
Ensure your documents are clear and legible.
Ensure good lighting; any shadows or glare could make the documents difficult to verify.
Your ID is valid, and not expired.
ID documents are pictures, not screen shots.
Documents are not expired, and issued within the last 2 months.
All text is clearly legible with no blur.
Additional Tips:
- Good lighting: Find a well-lit area without harsh shadows on your face. Avoid backlighting, as it can obscure your features.
- Clear background: Choose a simple background free of distractions or other people in the frame.
- Center your face: Position yourself so that your head and shoulders are fully visible within the camera frame.
If you have any questions please contact our Support Team via live chat.
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